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    Self-Service Features: Updating your Email, Mobile Number, and Google Authenticator on Bybit
    bybit2024-09-26 05:13:47
    On the AppOn the Website

    Bybit has integrated new account security features into your account. Now, you can submit your account change requests from the login page.

     

     

     

    Step 1: Log in to your account via Bybit App. To do this, enter your registered email address or mobile number and your login password. 

     

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    Note: If you have forgotten your password, please follow this guide to reset it. The self-service feature will still be available during the password reset process.

     

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    Step 2: After entering the correct information, a security verification pop-up will appear. If you have permanently lost access to your email address, phone number or Google Authenticator, please click on Having problems with verification.

     

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    Step 3: Please select the security option you would like to reset.

     

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    a) Unbind Google Authenticator: Select the option Google Authenticator isn't working. I'd like to reset it. Then, enter the correct email verification code and/or SMS verification code sent to you.

     

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    b) Change Mobile Number: Select the option Mobile number authentication via (your registered mobile number) isn't working. I'd like to change my mobile number. Enter a new mobile number for your request.

     

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    Note: The new mobile number must not be previously registered on the Bybit platform.

     

     

     

    c) Change Email Address: Select the option Email authentication via (your registered email address) isn't working. I'd like to change my email address.

     

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    Note: The new email address must not be previously registered on the Bybit platform.

     

     

     

     

     

    Step 4: For account safety and verification purposes, you are required to complete an additional security verification. This might involve entering another verification code (email verification code/SMS verification code/Google Authenticator code) or completing facial verification.

     

     

     

     

     

    Step 5: You will receive a pop-up message stating either:

    • The submission has been completed. The Customer Support team will review it within 1-3 working days, or the Account security settings have been successfully changed/unbound.

     

    If you are still having difficulty changing your account security details, please follow the relevant instructions indicated in the guides below: 

     

    Alternatively, you can submit a request to our Customer Support team via this form.

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