2024-07-23 17:47:04It is possible that after entering your Google Authenticator code, the Bybit page will display an error message such as “Invalid Code”.
There can be multiple reasons for this error to appear and users are advised to follow the steps below.
Step 1: As you may have several Google Authenticator code for different platforms, please ensure that you are entering the correct 6 digit random code generated by your Google Authenticator or other 2FA apps.
For Bybit, the code should be generated under the Bybit section followed by your registered email address or phone number. Please ensure the code you refer to are generated under the name:
- Bybit (youremailaddress@xxxx.xxx)
- Bybit (your registered phone number)
Step 2: The 2FA verification is highly time-sensitive. As such, the “invalid code” error can appear if your devices are registering a time difference — and can even be only a few seconds with the Google Authenticator application.
In this case, please try to synchronize the times between your devices and the Google Authenticator application. You can consult our complete guide for the time synchronization below:
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Step 3: If the previous steps were not successful, please try to login using incognito mode by pressing Ctrl + Shift + N. If you are able to login, it is possible that a cookie or cache is preventing the code from being validated by the system. You can clear your browser’s cookies and cache as follows:
— Go to your browser settings to clear your browser's cookies and cache. You can find a complete guide here for more details.
— Close all the tabs opened on your browser and reopen a new tab to ensure the settings changes are effective.
— Relaunch www.bybit.com and attempt to login again.
If you are using the app, please follow the steps hereafter:
— Go to the profile icon at the top left corner of the homepage. Click on Settings and then select Clear Cache to clear your phone’s cache.
— Force quit your Bybit app on your recent apps drawer. You can follow this guide for Android or this guide for iOS.
— Relaunch your app after a few minutes and attempt another login.
Step 4: If closing the App or reopening your browser did not work, you may have an issue with your internet speed or reliability. Please ensure that you are not using a VPN. If you are using one, it may compromise the time synchronization and your internet speed so please disable it first and try to log in again.
If you are not using a VPN or if it is already disabled, please check whether your connection is fast, reliable and secured. You can check on Bybit’s routing system that will indicate the internet connection at the lower right corner of your Bybit Trading Page.
On the App, you can check your network by clicking on the profile icon at the top left corner of the homepage. Click on About Us → Network Test.
If your network is not good, please head to Settings → Switch routing and select a different routing option.
You can also try disconnecting and reconnecting your WiFi / mobile connection to improve the network connection.
Step 5: If none of the steps above are successful, you may have an issue with your Google Authenticator binding, in which case, you may want to unbind and rebind your GA again.
If you have saved the Recovery Key Phrase (RKP) when you first bind your account, attempt a fresh rebinding of your Bybit 2FA inside your Google Authenticator app by following the guide here. You can then attempt another fresh login using the new set of generated codes.
Note: A Recovery Key Phrase is presented in either a QR code or a string of alphanumerics. It will only be shown once, which is at the point of binding your Google Authenticator and will be presented as such:
If you have not saved the Recovery Key Phrase (RKP), please follow the steps indicated in the Solution 2 of the guide hereafter: How to Recover Your Google Authenticator Code.
Please note that this guide can be used for most 2FA verification applications.
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