At Bybit, we prioritize providing a secure trading environment for our users. It's crucial for traders to verify the supported coins and blockchains on our platform before initiating any deposits. This proactive step ensures a smooth trading experience and helps prevent asset loss incidents due to unsupported deposits.
However, if unsupported coins are mistakenly deposited into a Bybit wallet address, our team may initiate an asset recovery procedure, with a handling fee of 200 USD.
Terms and Conditions:
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Asset recovery procedures are conducted on a best-effort basis, and 100% recovery cannot be guaranteed.
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Any erroneous coin deposit using the following blockchains will not be eligible for an asset recovery attempt:
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Cronos (https://cronos.crypto.org/)
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Deposits made via unsupported methods are eligible for refund only if the value of the coin being refunded exceeds $500 per transaction. Transactions valued below $500 are not eligible for refunding attempts.
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In the event that Bybit does not manage to perform an asset recovery, your unsupported coin deposits will result in a permanent loss.
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Bybit will refer to Coin Market Cap's Cryptocurrency Converter Calculator to determine the value of the unsupported coin deposits in USD value.
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Traders must provide an external wallet address of the same blockchain type for the refund process when submitting the recovery request.
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Acceptance of recovery terms implies acknowledgment of a potential 7-14 business day timeframe to process the refunds.
To proceed with the recovery procedure, please fill up the Asset Recovery form and our Customer Support will contact you within 3 to 5 working days.